NMNeye care products

Boxcost
Posts: 248
Joined: Fri Nov 08, 2019 10:40 pm

Re: eye care products

Post by Boxcost » Mon Sep 19, 2022 4:33 pm

Newage wrote:
Mon Sep 19, 2022 9:05 am
Any update since the 9th September on the arrival of your glasses Boxcost?



 
Yes it has "shipped". I am still not 100% on this whole thing, I sent an email for an update on the 9th of September, with a complaint for non-response to my last 2 emails advising I will seek a refund if I don't hear something from them in 24hrs. Then later that evening the 9th of September (still no response from Eyepower) I get an email from Deutsche Post saying shipment information received, with latest details below.

When (and if) this arrives (from Germany as well which was a surprise) I will let you know what I actually get! It all just does not feel right, but hoping just an over swamped business with poor or underfunded customer service.

Tracking HistoryDateStatus
09.09.2022 Shipment information uploaded to Deutsche Post
12.09.2022 Item received at Deutsche Post Mailterminal
17.09.2022 Departure from destination country 

Sent From60549 Frankfurt am Main
Germany
 
 
 


Newage
Posts: 1608
Joined: Thu Aug 22, 2019 10:22 pm

Re: eye care products

Post by Newage » Mon Sep 19, 2022 8:40 pm

Boxcost wrote:
Mon Sep 19, 2022 4:33 pm
Newage wrote:
Mon Sep 19, 2022 9:05 am
Any update since the 9th September on the arrival of your glasses Boxcost?




 
Yes it has "shipped". I am still not 100% on this whole thing, I sent an email for an update on the 9th of September, with a complaint for non-response to my last 2 emails advising I will seek a refund if I don't hear something from them in 24hrs. Then later that evening the 9th of September (still no response from Eyepower) I get an email from Deutsche Post saying shipment information received, with latest details below.

When (and if) this arrives (from Germany as well which was a surprise) I will let you know what I actually get! It all just does not feel right, but hoping just an over swamped business with poor or underfunded customer service.

Tracking HistoryDateStatus
09.09.2022 Shipment information uploaded to Deutsche Post
12.09.2022 Item received at Deutsche Post Mailterminal
17.09.2022 Departure from destination country 

Sent From60549 Frankfurt am Main
Germany
 
 
 

 
Thanks mate.
I’m waiting with “bated breath” to see when and what you actually receive. The company are certainly not 10/10 with their business concept.. :roll: 
I will stay tuned..
 

 
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