United StatesUSPS First Class shipping is free on all US orders over $50. For US orders under $50, shipping is $4.95.
United KingdomShipping is free for UK orders over $100. For UK orders under $100, DHL Express shipping is $11.
AustraliaAU Post shipping is free for Australian orders over $100. For Australian orders under $100, shipping is $22.
InternationalUSPS First Class shipping is free with a minimum order of $250. DHL is $29 for most international destinations.
ORDER PROCESSING & SHIPPING
Orders placed after 2PM EST will be processed the following business day. Orders placed after 2PM EST on Fridays, will be processed the following Monday.
Business days are Monday-Friday, excluding scheduled fulfillment center closures. We do not ship orders on Saturdays or Sundays. RENUE BY SCIENCE cannot be held responsible for any unanticipated delivery delays beyond our control. Any original shipping charges incurred at the time of purchase are non-refundable.
The quickest way to check the status of your shipment is online. You will receive an email notification once your order ships. A tracking number will be sent from [email protected] at the time of the shipment to the address provided in your order. If you do not receive it, please check your spam or junk mail folder.
Please note, our customer service department uses the same tracking system and will not be able to provide additional shipping information beyond that provided by the USPS or DHL system. Contact us at [email protected] if you have international shipping questions.
Customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF or Tax ID.
Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient.
Your order may be subject import duties, taxes or customs fees and it is the customer’s responsibility to be informed about them. Fees and taxes are unique to each country and the customer is responsible for paying any fees or taxes due.
Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Occasionally customs can take an extended period of time to review and release an order for delivery. RENUE BY SCIENCE has no control or influence over these delays.
Additionally, customs may also determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center. It is the customer’s responsibility to understand their local import laws and which products do and do not comply with those laws. RENUE BY SCIENCE is not responsible for any cost incurred by the customer for orders rejected by the local customs office.
Allow approximately 3 – 5 business days (Monday – Friday) for tracking information to update.
Expected delivery via DHL is 7-10 business days.
Expected delivery via USPS International is 2-4 weeks.
AUSTRALIAN HUBRenue By Science has a hub in Australia, which offers fast shipping in Australia and to these Asian countries within the region.
- South Korea
- New Zealand
- Papua New Guinea
International order rules apply to all orders for international destinations, except for the UK and AU, which have their own shipping policies.
COUNTRIES WE SHIP TO
RENUE BY SCIENCE partners with DHL to provide shipping to our valued international customers. Due to ever-changing import regulations, our ability to ship internationally is subject to change at any time.
- American Samoa
- Cayman Islands
- Costa Rica
- Czech Republic
- Hong Kong
- New Caledonia
- New Zealand
- Northern Mariana Islands
- Puerto Rico
- Saudi Arabia
- South Africa
- South Korea
- Sri Lanka
- United Arab Emirates
- United Kingdom
- United States
- Virgin Islands, U.S.
COUNTRIES WE DO NOT SHIP TO
Mexico | Spain | Russia | Ukraine | Dubai
If you have any questions, feel free to contact our customer support at: [email protected] or call us at: 1-800-810-1935 between 9am-8pm EST, Monday-Friday. We are also available for live chat from 9am-5pm EST.