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United States
USPS First Class shipping is free on all orders over $50.
For orders under $50, shipping is $4.95.
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United Kingdom
Shipping is free for orders over 89 USD.
For orders under 89 USD, USPS and DHL Express shipping cost 18 USD.
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Australia
Shipping via Australia Post is FREE for orders over 89 USD.
Shipping is 14 USD for orders under 89 USD.
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Canada
Shipping via USPS (taxes prepaid) is FREE for orders over 89 USD.
Under 89 USD, USPS (taxes prepaid) is 18 USD. Expedited DHL is 20 USD (may incur customs fees & taxes).
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INTERNATIONAL ORDERS
USPS First Class shipping is free with a minimum order of $250. DHL is $29 for most international orders. International order rules apply to all orders for international destinations, except for the UK and AU, which have their own shipping policies.
ORDER PROCESSING & SHIPPING
Orders placed after 2PM EST will be processed the following business day. Orders placed after 2PM EST on Fridays, will be processed the following Monday. Business days are Monday-Friday, excluding scheduled fulfillment center closures. We do not ship orders on Saturdays or Sundays. RENUE BY SCIENCE cannot be held responsible for any unanticipated delivery delays beyond our control. Any original shipping charges incurred at the time of purchase are non-refundable.
ORDERS & SHIPPING
Where is my shipment?
You can check the status of your order by logging into our website and clicking “My Account”. If the item has already shipped, you can check the tracking number of the parcel to get its current status. If you can’t find this information, reach out to our Support Team at support@renuebyscience.com
My order won’t go through or process. Why can’t I place an order?
It may help to clear the cache on your browser to ensure your computer is not storing the error and thus causing it to repeat each time. You may also try switching to a completely different browser to see if the problem is alleviated.
How long does shipping take? What are the transit times?
Domestic shipments inside the USA may take roughly 2-4 business days to be delivered.International shipments take roughly 5-10 business days to be delivered. Keep in mind international packages are subject to delays due to customs procedures, fees and taxes that are the responsibility of the consignee.
Are customs and duties included in my shipping cost?
International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF or Tax ID. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient. Your order may be subject import duties, taxes or customs fees and it is the customer’s responsibility to be informed about them. Fees and taxes are unique to each country and the customer is responsible for paying any fees or taxes due. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Occasionally customs can take an extended period of time to review and release an order for delivery. RENUE BY SCIENCE has no control or influence over these delays. Additionally, customs may also determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center. It is the customer’s responsibility to understand their local import laws and which products do and do not comply with those laws. RENUE BY SCIENCE is not responsible for any cost incurred by the customer for orders rejected by the local customs office.
How do I get a refund?
Check our return policyhere.Reach out to our Support Team to resolve the issue:support@renuebyscience.com
AUSTRALIAN HUB
Renue By Science has a hub in Australia, which offers fast shipping in Australia and to these Asian countries within the region.
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Australia
China
India
Indonesia
Japan -
South Korea
Macao
Malaysia
New Zealand
Philippines -
Singapore
Taiwan
Papua New Guinea
Thailand
Vietnam
COUNTRIES WE SHIP TO
RENUE BY SCIENCE partners with DHL to provide shipping to our valued international customers. Due to ever-changing import regulations, our ability to ship internationally is subject to change at any time.
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Albania
Algeria
American Samoa
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Barbados
Belgium
Bermuda
Botswana
Brunei
Bulgaria
Cambodia
Canada
Cayman Islands -
Chechnya
Chile
China
Colombia
Croatia
Costa Rica
Cyprus
Czech Republic
Denmark
Ecuador
El Salvador
Estonia
Egypt
Fiji
Finland
France
Germany
Ghana
Gibraltar
Greece -
Greenland
Guadeloupe
Guam
Guatemala
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Kazakhstan
Kenya
Kuwait
Latvia
Lebanon -
Lithuania
Luxembourg
Macao
Malaysia
Maldives
Malta
Mauritius
Moldova
Monaco
Mongolia
Montenegro
MoroccoNepal
Netherlands
New Caledonia
New Zealand
Nigeria
North Macedonia
Northern Mariana Islands -
Norway
Pakistan
Panama
Peru
Phillipines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa -
South Korea
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Tanzania
Turkey
Uganda
United Kingdom
United States
Uzbekistan
Vietnam
Virgin Islands, U.S.
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