You can check the status of your order by logging into our website and clicking “My Account”. If the item has already shipped, you can check the tracking number of the parcel to get its current status. If you can’t find this information, reach out to our Support Team at support@renuebyscience.com

It may help to clear the cache on your browser to ensure your computer is not storing the error and thus causing it to repeat each time. You may also try switching to a completely different browser to see if the problem is alleviated.

Domestic shipments inside the USA may take roughly 2-4 business days to be delivered. International shipments take roughly 5-15 business days to be delivered, depending on your chosen delivery method. Keep in mind international packages may be subject to delays due to customs procedures beyond our control.

For your convenience, and if supported by our carrier partner, all applicable taxes, duties, and customs fees are calculated and included at checkout. We utilize DDP (Delivered Duty Paid) shipping for many countries, which means all import charges are paid upfront to ensure faster delivery and a smoother customs clearance process.

Note, DDP is only available for some destinations such as Canada, UK and Europe. We are working with our courier partners to include more destinations.

Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Occasionally customs can take an extended period of time to review and release an order for delivery. RENUE BY SCIENCE has no control or influence over these delays.

Even if DDP is supported, customs offices in some countries may still require the recipient (importer of record) to provide identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Additionally, customs may determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center. It is the customer's responsibility to understand their local import laws and which products do and do not comply with those laws. RENUE BY SCIENCE is not responsible for any cost incurred by the customer for orders rejected by the local customs office.

Check our return policy here. Reach out to our Support Team to resolve the issue: support@renuebyscience.com